A return authorization must be obtained by calling our office should you decide to return the Capelli

If at any time within 3 days of receiving an order the buyer is not satisfied with the purchase, it may be returned for an exchange or refund less a $75.00 restocking fee with the following exceptions and stipulations:

Capelli Care and Hair Care products may not be returned ALL RETURNED ITEMS MUST be in the original factory condition. Any Capelli that have been cut, dyed or altered, in anyway, may NOT be returned. The Capelli may only be tried on briefly but may not be worn for an extended period. The Capelli that has been worn and show any signs of wear may NOT be returned. The Capelli that have been stained, soiled, ripped, placed near heat or used with heat may NOT be returned. The Capelli exposed to odors such as cigarette smoke or perfume may NOT be returned. The Capelli may NOT be washed or have any sign of wear or damage this will invalidate the 3 day Money-Back Guarantee.

ALL RETURNED ITEMS MUST include the CAPELLI di SPERANZA (Hair of Hope) Return Form with the item being returned. Also include Return sticker on the box and any original tags and copies of your invoice or packing slip. A return authorization number must be obtained by calling 1-888-889-6211 if you desire to make a return.

ALL RETURNED ITEMS MUST be postmarked within 3 days of the delivery date you received your Capelli: that means that from the date the item was delivered you have just 3 days to return the item through the post office or another commercial shipping company. Extensions will NOT be given once the 3 day return deadline is missed.

Capelli returned after the first 3 day return period will be subject to the following:
Items returned after 3 days are considered Late Returns and will NOT be eligible for cash, exchanges or store credit.

NOTE: Should you decide to return Capelli back to us, please NOTE it cannot be resold due to state law, therefore we may donate it to charity. If you return any of the items purchased as part of a discount or special offer, your refund will be adjusted accordingly. An item that is received free with your purchase may not be returned and its cost to us will be deducted from your refund should you return your Capelli within the 3 day refund period.

WE DO NOT REFUND SHIPPING CHARGES. You are responsible for paying the cost of any return shipping. Please insure your return package and retain the receipt. Allow 14 days for us to receive and process your return. Once we receive the item in its original condition we will process your return. Cash refunds are usually mailed in a refund check regardless of the original payment method.

Please allow 2 weeks for the check to reach you.

Send all Return Packages with the CAPELLI di SPERANZA (Hair of Hope) Return Form to:
CAPELLI di SPERANZA (Hair of Hope)
160 W Camino Real #211
Boca Raton Fl 33432
[email protected]
Attn: Return Dept.